No, sharing personal contact information (e.g., phone numbers, email addresses, or social media handles) unless it is required for the delivery of tickets is not allowed. This is to ensure the security of all parties and maintain compliance with Ticombo’s terms and conditions.
Why shouldn’t I discuss transactions outside of the platform?
Conducting transactions outside the platform compromises your security, removes buyer and seller protections, and violates our policies. Keeping communication and transactions within the platform ensures transparency and provides necessary support for a smooth experience.
What happens if I share personal information?
If our system detects the exchange of personal contact information:
You will receive a warning message reminding you of the policy:
"We regret to inform you that our system has detected the exchange of personal contact information. Such actions are in direct violation of our terms and conditions. Our customer support team will review the case promptly."
The flagged conversation will be reviewed by our customer support team, and further action may be taken if necessary.
What kind of actions can the customer support team take if I violate this policy?
Depending on the severity of the violation, the customer support team may:
Issue a formal warning.
Restrict access to certain platform features.
Temporarily or permanently suspend your account.
How can I ensure my messages comply with the rules?
Avoid sharing personal contact details such as phone numbers, email addresses, or social media handles.
Keep all discussions and transactions related to orders within the platform.
Use the messaging system for questions or clarifications about your order in a secure and policy-compliant manner.
Why is it important to keep conversations on the Ticombo platform?
Keeping all buyer-seller communications within Ticombo ensures:
Transparency: Easier evidence collection for claim resolution.
Security: Protects both buyers and sellers from potential misuse.
Fairness: Prevents transactions outside the platform, safeguarding all parties involved.
By following these guidelines, you help maintain a safe and trustworthy marketplace for everyone.