When an event has been cancelled or postponed, you will be notified via Email.
The event has been cancelled
If an event is cancelled, the full purchase price (including shipment costs and service fees) will be reimbursed to the buyer via the TixProtect Programme.
If required, the buyer has to return the ticket to Ticombo or the seller. He/she is thus obliged to safely keep the ticket in case the Event is cancelled. Ticombo will inform the buyer about any details in this respect in due time.
The event has been postponed
If the Event is postponed to another date or takes place at another venue (including the rescheduling of a cancelled Event), the buyer is not entitled to a contractual right for reimbursement of the ticket price or any charges.
If the buyer has opted for the TixProtect Basic Protection (Buy back option) upon purchase, and the event gets postponed, the order can be fully refunded.