We understand how important it is to receive your tickets on time for your event. If your tickets haven't arrived by the expected delivery date, here's what you can do:
1. Check Delivery Status:
You can review the delivery status of your tickets at any time in your Ticombo account under "My Purchases." This section will also display details about the delivery company and any provided tracking code.
2. Contact the Seller:
First, try reaching out to the seller directly through Ticombo. They may be able to provide an update on the delivery status or offer a solution. The tickets may already be on the way.
3. Contact Ticombo:
If you're unable to reach the seller or the solution isn't satisfactory, you can notify Ticombo about such delay within 5 days after the expiry of the delivery date, at the latest, however, 2 days prior to the Event. If the sale happens less than 2 days before the event, please contact us as soon as the latest delivery date has passed. We'll be happy to help mediate the situation and ensure a positive outcome.
What Happens if My Tickets Don't Arrive?
Ticombo understands that unexpected situations can arise. In cases where a seller cannot fulfill your ticket order, we offer solutions to ensure you don't miss your event:
Replacement: Whenever possible, we'll try to find replacement tickets for you that are similar to those initially purchased. Once there is mutual agreement between you and the new seller, we will move the order and send you a new confirmation email. Any price difference will be covered by Ticombo.
Vouchers: In some cases, we may also offer vouchers as a gesture of goodwill for the inconvenience caused by a late delivery.
Refund: If a replacement isn't available, we may offer you a refund.
Please Note:
The passing of the latest delivery date doesn't automatically guarantee a refund. However, if the tickets don't arrive in a reasonable timeframe before the event, and alternative solutions are unavailable, a refund may be issued after review.
Paper Tickets and Delivery Risks:
If you have purchased a paper ticket there is the risk that the ticket will not be delivered within the latest delivery time provided by the seller.
Opening a Claim:
If your tickets haven't arrived by the latest delivery date and you've been unable to resolve the issue with the seller, you can open a claim within "My Purchases" in your Ticombo account.
Our Investigation Process:
When you submit a claim, Ticombo will automatically hold the payout to the seller and investigate the inquiry. We'll review all available information, including your communication with the seller and any proof you provide.
Refunds and Ticket Returns:
Following our investigation, if a refund is issued, you may be required to return the tickets to Ticombo or the seller. It's important to keep your tickets safe in case the event is cancelled, as Ticombo will inform you of any return procedures in such circumstances. In specific cases, Ticombo may require a legally binding agreement to be signed, attesting that the tickets will not be used by the buyer.
Potential Fraud:
In rare cases, a missed delivery could be an attempt at fraud. If we suspect fraud, Ticombo will report all known seller information (name, bank account details, phone number, email, etc.) to the relevant authorities along with any documentation and additional proof you provide. If confirmed as fraud, the seller will also be permanently banned from our platform to prevent future occurrences.
We're Here to Help:
If you have any concerns about your ticket delivery, please don't hesitate to contact Ticombo customer support. We're committed to providing a smooth and enjoyable experience for all our users.