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When am I eligible to get my money back?

TixProtect - the 100% / 150% money back guarantee on Ticombo

Thomas avatar
Written by Thomas
Updated this week

TixProtect® provides refund coverage based on the protection level selected during checkout. Coverage may vary depending on the package chosen and applies only to the specific situations outlined in that level.

  • Light Protection (free)

Regardless of which protection you select, buyers are always eligible for a full (100%) refund in the following cases:

  • The tickets have not been delivered on time, within the Latest Delivery Terms

  • The tickets delivered do not correspond to the ones you have ordered

  • The tickets have been rejected at the entrance

  • The event has been permanently cancelled

We also work to reduce the risk of such issues by screening and validating all sellers on the Ticombo Platform.

During checkout, buyers are required to select one of the available protection options:

  • Light Protection is always available and free of charge. It covers permanent event cancellations and is automatically included if no paid protection is selected.

Paid Buy back options (available only for selected events/listings):

  • Basic Protection

Covers: Permanent Cancellation, Event Postponement, Illness, Accident

  • Full Protection

Covers: Permanent Cancellation, Event Postponement, Illness, Accident, Return for Any Reason

If the buyer selects Basic or Full Protection, refund eligibility will depend on the reason for the claim and the coverage included in the selected package.

You can read more or submit a claim here:

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