You can review the delivery status at any time in the "My Purchases" section of your personal account on the Ticombo platform. 

If you have purchased a paper ticket there is the risk that the ticket will not be delivered within the latest delivery time provided by the seller. 

If you did face delivery delays or expect to a delivery to be delayed, please first reach out to the seller. The tickets may already be on the way.  
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If you did not manage to find a solution with the seller for a late delivery, you can   notify Ticombo about such delay within 5 days after the expiry of the delivery date, at the latest, however, 2 days prior to the Event. 

To notify Ticombo about a late delivery, you can open a claim in the "My Purchases" section within the user account. Please select the respective reason that applies for opening the claim.
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We will automatically hold the payout to the seller and investigate the inquiry.
The funds will be refunded upon final reviewal of the claim.

If required, the buyer has to return the ticket to Ticombo or the seller. He/she is thus obliged to safely keep the ticket in case the Event is cancelled. Ticombo will inform the buyer about any details in this respect in due time. 

It might be that the missed delivery is in reality a fraud. Thus all the sellers' information (name, bank account number, phone number, e-mail, etc.), which are known to us, will be provided to the competent authorities along with all the documentation and additional proof you will submit. If it is a fraud, the seller will also be permanently banned from our platform so that these events will not be repeated.