Ticombo

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FAQ - English

Mission & Vision

Our values

Ticombo Affiliate and Partner Program

About Ticombo

How can I contact Ticombo?

Fair, easy and secure place to sell tickets

Why should I use Ticombo to sell my ticket?

Difference between the Old and New Delivery Functions

Ticket Delivery Options: Old vs. New

Latest Delivery Dates depending on Possession and Ticket Types

Rules for the Latest Delivery Dates

Don't miss a chance to build a strong profile

I sold a ticket, where is my good review?

How does Ticombo determine the maximum price?

Ticket Availability and Local Regulations

Why Are Some Tickets Unavailable in My Location?

All info is sent via email and available on your account

Why haven't I received an e-mail confirming delivery yet?

You sold tickets and want to know when you get the funds

When do I receive my money?

All info at one glance in your account dashbaord

How do I know my shipping status?

Social Media Accounts provide an extra layer of security. You can however also make an account using your email.

Can I use Ticombo without Facebook, VK or Google Account?

I created an account, but I will not use Ticombo anymore and want my details removed

I want to delete my profile

Messaging System

Can I share personal information in the messaging system?

Flagged Messages

What is a settlement?

General

Why, where and when should I provide proof of delivery?

What is proof of delivery?

How can I sell World Cup / Euro 2028 / Summer Games 2028 tickets?

Will the World Cup / EURO 2028 / Summer Games 2028 tickets be in my name?

I have purchased tickets for World Cup / Euro 2028 / Summer Games 2028 and have not received them yet.

When will I get my World Cup / Euro 2028 / Summer Games 2028 tickets?

World Cup - How will I receive my electronic/mobile tickets?

I received a different ticket type! What can I expect?

Football World Cup / EURO 2028 / Summer Games 2028

TixProtect - the 100% / 150% money back guarantee on Ticombo

When am I eligible to get my money back?

How Ticombo provides safety to buyers and sellers

Buying and selling tickets the safe way

There is another name on the ticket

What we do to prevent it and how it can still happen

Can someone double sell a ticket?

Another case buyers are covered against by TixProtect

Can a seller print the ticket and go him/herself?

Safety

How am I protected?

My ticket did not arrive on time

What you can do if the ticket is different than ordered

The ticket was different than ordered

My ticket did not work at the venue

I went to the venue, but was denied entry!

What should I do if I am denied entry?

Contact the seller directly, to clarify any question!

Any question for the seller?

What should I input in ticket holder details?

Ticket holder details

I want to buy tickets, but I am not sure what the date displayed on the listing means.

What is an In-Hand Date? (Buyer)

You made my purchase, but did not get any email

Where is the email with my tickets?

My e-tickets are delivered and I cannot find them

How do I download e-tickets?

I've purchased Mobile Tickets and the format is PKPASS, how can I receive them?

Downloading and Using Your PKPASS Tickets

For specific events tickets are issued with names of the ticket holders!

Why is My name not on the ticket?

The event has been been cancelled or postponed

You have made an offer to purchase tickets for a different price. Now what?

Price proposal to Seller

How long the contracts provided by a Customer are stored by Ticombo?

What is the length of my contract?

I have a Voucher Code and I want to use it for my next purchase.

How can I use my voucher?

What should I do if I need to make a claim?

Customer Claims

What is a mobile link, and how does it work?

Mobile Links Delivery

PKPass Delivery

Buying Tickets

I want to sell my tickets, what is the process?

How do I list my tickets?

From e-tickets to paper tickets. Sell any regular live event tickets

What kind of tickets can I sell with Ticombo?

I am listing my tickets for sale and I have to choose an In-Hand Date.

What is an In-Hand Date? (Seller)

Visit your Account Dashboard - My Listings

How do I know which ticket is sold?

All seats in one offering/listing need to be next to each other

Why do all seats need to be adjacent?

I received an email stating that my Listing was rejected/suspended, what could be the reason?

Why is my Listing rejected/on hold?

From 'Latest Delivery Date' to 'Ticket Authenticity'

What are my obligations as a seller?

I want to sell all my tickets together, is that possible?

Is it possible to undo sale?

Change the status of your listing from "My Listings" section

How do I pause or delete my listing?

Change the price, delivery options, remove tickets or clone the whole listing.  All possible in the "My Listings" section.

How do I edit my Listing?

Where to find the users contact info, order/delivery status, etc.

Can I see my bought and sold tickets?

What to do with ticket holder details of buyer?

What are ticket holder details?

I delivered the tickets to my buyer and I want to complete my order!

How can I complete my sale?

I have allowed for users to make a price proposals. Now what?

Price proposal from Buyer

My buyer opened a dispute with his bank, but I did everything right, what should I do?

Dispute Reasons and Required Evidence

Selling tickets

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